Refund & Billing Policy

This page explains Vantic’s billing in plain English — how the trial works, when you are charged, how to cancel, and our refund policy. It summarizes the billing sections of our Terms of Service; if anything here and the Terms ever differ, the Terms control.

The free trial

• Every new account starts with a 14-day free trial with full access. No payment method is required to start.
• We never charge you automatically at the end of the trial — nothing is billed unless you actively choose a plan and check out.
• If the trial ends and you have not subscribed, your account is paused: your data is kept, but the dashboard, reports, and insights are locked until you subscribe. After your account has been paused for about 30 days, we also pause the daily syncing of your connected accounts. X syncing pauses as soon as your account is paused. Nothing is deleted. But most platforms don’t let anyone retrieve day-by-day numbers from the past, so any days that pass while syncing is paused leave a permanent gap in your daily history. When you subscribe, syncing resumes automatically and we rebuild whatever history each platform still makes available. YouTube requires us to give up access to a channel that hasn’t synced for 30 days, and other platforms may ask you to sign in again after a long pause, so you may need to reconnect some accounts when you return. You can also delete your account at any time.

Plans and prices

• Starter — $12 per month.
• Creator — $24 per month.
• Pro — $49 per month.

Publishing — posting your videos to your connected platforms — is included on the Pro plan. The Starter and Creator plans don’t include it. During the free trial you can publish up to 3 posts a day.

All prices are in US dollars, billed monthly in advance through Stripe (card payments) or PayPal. Depending on your location, sales tax or VAT may be added — it is always shown before you confirm payment.

Renewals

Subscriptions renew automatically each month until you cancel. If we ever change a plan’s price, we will notify you in advance and the new price applies only from a following billing period — never mid-cycle for time you have already paid for.

How to cancel

• Cancel anytime from Settings → Billing in the app — card subscriptions through the secure Stripe portal, PayPal subscriptions directly from the same page.
• Cancelling stops all future charges. You keep full access until the end of the period you already paid for, and nothing renews after that.
• After a cancelled subscription’s paid period ends, your account is paused the same way as an expired trial: your data is kept, and daily syncing pauses after about 30 days until you subscribe again.
• Deleting your account also cancels any active subscription automatically.

Failed payments

If a renewal payment fails, we will retry it, and you’ll get an email so you can update your payment method. While we retry, your account keeps working normally, including daily syncing. If payment keeps failing, your subscription is suspended and your account is paused the same way as an expired trial: your data is kept, daily syncing pauses after about 30 days, and everything returns as soon as payment succeeds.

Refunds

• Because you can try everything free for 14 days before paying, fees already paid are non-refundable, except where the law requires otherwise.
• If you believe you were charged in error — for example a duplicate charge — email us and we will look into it and make it right.

One-time purchases

Separately from your Vantic subscription, we sometimes sell one-time products or services — like a paid guide, course, or service package — through promotional pages linked from our ads or emails. These are billed once through our payment providers — Stripe, or PayPal where offered; there is no recurring charge and nothing renews. You’ll receive an emailed receipt after your purchase.

You can request a refund on a one-time purchase within 14 days of the purchase date — just email us and we’ll take care of it. After 14 days, one-time purchases are non-refundable.

Contact

Billing questions? Email support@vantic.app.