Support

Answers to the questions we get most. If yours isn’t here, email support@vantic.app and a human will reply.

Common questions

Which platforms can I connect?

YouTube, Instagram, TikTok, and Facebook. You connect your own accounts through each platform's official sign-in, and you can connect as many or as few as you like.

How do I connect an account?

Sign in, open Settings → Connections, and choose a platform. You'll be sent to that platform's own sign-in page to approve the connection, then returned to the app. We start pulling your recent history straight away.

How often do my numbers update?

Automatically once a day. You can also refresh any connected account on demand from its page if you want the latest figures right now.

How do I disconnect an account?

Settings → Connections, then disconnect the account. We stop syncing it immediately and you can reconnect later if you change your mind.

Can I turn the daily email report off?

Yes. The report is optional and fully configurable — which accounts and metrics it covers, what time it arrives in your timezone, or off entirely. Every report email also has an unsubscribe link.

Does publishing post to my accounts automatically?

No. Nothing is ever posted unless you build the post and press publish. You choose which connected accounts it goes to and set each platform's own options — including privacy — before it sends.

Why did a post fail on one platform but work on another?

Each platform has its own rules about video length, file size, and account type, and occasionally a platform is simply busy. The publish screen shows the status of each destination separately and offers a retry for any that didn't go through. If it keeps failing, email us and we'll look at it.

Is my data safe?

Your platform connections are encrypted at rest and never shown or shared. We don't sell your data or pass it to advertisers. Two-factor authentication is available on your account. Our Privacy Policy sets out exactly what we collect and why.

How do I delete my data?

You can disconnect any platform at any time, and closing your account removes your data. See the data deletion page for the full process, including how to request deletion by email.

How do I get help?

Email us. We read every message and aim to reply within one business day.